About liaisons to physical plant...

So we moved into a new apartment last week, Monday September 1st. As we were moving we thought, my goodness it's hot in here, and indeed it was 87 degrees in the apartment. The air conditioning wasn't working. So I called the liaison from our housing complex who reports to the physical plant, the ones who do all the work. We are not supposed to contact physical plant directly, that is the liaisons job. She said it would be taken care of by noon. Good deal, I thought, air by the time we get home.

Much to my dismay, later that day I noticed that it was still hot and that evening the thermostat shut off completely. I thought perhaps they were still coming and let it go the next day because after all, they knew how hot it was, surely it would be fixed. By Thursday I was pretty annoyed and decided to actually go in and have a chat with Penny (not her real name to save her from shame). She said that the guys were working on things as we spoke and it would be taken care of by the weekend. There was some issue with the warranty and they had to take care of it.

The weekend came and went with my husband and I still sweating it out in our ridiculously hot apartment. The week was pretty busy and I just assumed it was being worked on, I hoped for the best. Yesterday, Thursday, I decided enough was enough and I was going over Penny's head. I called physical plant and left a message for a guy we know up there...any other person might have deleted our message. He called me back this morning at 8:10am, very prompt, and told me he'd be out here after lunch. He showed up soon after 1pm and within a half an hour he and a few other guys had come and gone, fixing the air and letting me know that should anything else occur I should call them. They also seemed to indicate that they didn't know there was a problem. What was he saying? What about the liaison?

So here's the thing about the liaison, what the hell is the point of a liaison that does not actually liaise (actually a word, check it out on dictionary.com) Seriously though what's the point? Why does she even have a job? So to all you liaisons out there, do your job, people take you at your word.